Privacy policy

We at Outdoor Living Gallery (Outdoor Living General Trading LLC) are commitment to respecting and protecting your online privacy. References in this notice to “your information” are also to personal information that you provide to us. This notice was last updated on the above date and may vary from time to time so please check it regularly. Any significant changes to this notice will be clearly indicated on our home page.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

Information we collect

We collect your information in the following ways:

  1. When you register for our Services, you may provide us with:
  • Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title
  • Your account login details (if you wish to create and account with us), such as your username and the password that you have chosen
  1. When you shop with us online or browse our Websites or use our Mobile Apps, we may collect:
  • Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it)
  • Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)
  1. When you contact Outdoor Living General Trading LLC or you take part in promotions, competitions, surveys or questionnaires about Services of Outdoor Living, following information may collect:
  • Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media
  • Details of the emails and other digital communications Outdoor Living sends to you that you open, including any links in them that you click on
  • Your feedback and contributions to customer surveys and questionnaires
  1. Cookies

Our website uses cookies. By using our website (through any device) you agree that this Cookie Policy applies to such use in addition to any other policies that may also apply. This Cookie Policy provides details of the types of cookies we use and the rights you have in relation to your information. We may revise and update this Cookie Policy at any time and will indicate at the top of this page when this policy was last revised. Please review this Cookie Policy periodically to ensure that you are aware of any changes. Any significant changes to this Cookie Policy will be clearly indicated on our home page.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. To know more about cookies, including how to enable or disable cookies, we recommend you visit https://www.aboutcookies.org

Types of cookies used on this site

On this website we may use different types of cookies which are listed below. Although they mainly work in the same way, there are some minor differences.

  1. Strictly necessary cookies – Some of the cookies on our website are essential in order to enable you to move around the website and use its features. For example, we use cookies to remember your log-in for you, your shopping basket, and payment transactions, if you are a registered user, and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the web site will not operate as designed.
  2. Performance cookies – Some of the cookies on our website collect information about how you use the website, for instance which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies a you. The information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
  3. Functionality cookies – These cookies allow our website to remember choices you make and provide enhanced, more personal features. This helps to personalize your experience, by providing the you with features, insights and customised content. For example, we use cookies on the online forms so that if you wish to complete another form on this website you do not have to re-enter all your details. You have the option on these forms for your details to be saved when you close your internet browser so that you do not have to enter them again.
  4. Third party cookies – Our website also allows third parties to download cookies to your device. For example, cookies from Google and YouTube are also used. These third-party cookies are not under our control so you should check the websites and cookie policies of any third parties.

By using our website, you agree that we can place these types of cookies on your device. If you want to restrict or block any of the above cookies, you should do this through the web browser settings for each browser you use and on each device you use to access the internet. Please be aware that some of areas of our website may not function if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your web browser.

Contact information

If you have any questions in relation to this policy please contact us at info@outdoorliving.ae

  1. Website Access

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

How we use information we collect

  1. The personal data you provide us may be used in the following manner:
  • To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order.
  • To monitor and improve the services and the Website.
  • To manage your marketing preferences.
  • To contact you if there is a query regarding your order.
  • In the event that you purchase goods on our website, you may be sent an email requesting whether you would like to review your product.
  • To verify your identity.
  • In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number you have provided to perform security checks and to request that you verify certain information.
  • Market research purposes
  • To enable us to comply with any legal or regulatory requirements;
  • In the detection and prevention of fraud or other crimes.
  • To assist with any of your customer queries
  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
  • To provide an e-Receipt for a store purchase.
  1. If you give your consent, we may use your personal data in the following manner:
  • From time to time, to inform you by post, email, SMS or other available means, of products, services, promotions and special offers from our retail channel and Outdoor Living
  • We may disclose personal data we collect to third parties in the following manner:
  1. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. The third parties, which may include credit reference agencies, may keep a record of the information provided.
  2. To administer your account and to disclose your details to our third-party service providers for the purpose of processing and fulfilment of your order.
  3. We may pass your personal data to other companies to support our business operations, and or audit purposes.
  4. We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.
  5. We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
  6. We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out.

By accessing this website, you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, Outdoor Living Gallery gives the commitment that it will use the personal data you provide only in ways that are compatible with the following Privacy Policy.

Your rights

You have the right to apply for a copy of the information we hold about you.  This is called a data subject access request and you can make a request by writing to us using the contact details below. We may require further information from you in order to verify your identity before disclosing any personal information to you. You also have the right to have any inaccurate information about you corrected. We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is no longer up to date. Please contact us using the contact details below if you would like any corrections made to your information.

Contact Information

If you have any questions in relation to this policy please contact us at info@outdoorliving.ae